I have forgotten my password

If you have forgotten your password for your customer account, you can create a new password using the “Forgotten password” function.

If you do not receive an e-mail to reset your password, this can have several causes:

  1. The e-mail has been moved to the spam folder of your e-mail application. Please check this.
  2. You may not have created a customer account with this e-mail address. Do you have another address with which you may have ordered?
  3. You have ordered as a guest and no customer account has been created. More information here.
  4. You made a mistake when entering the e-mail address.

If you need further help, simply write to us using the contact form.

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