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MHW Bike Help CentreMHW Bike Help Centre
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Advice on buying a bicycle

3
  • How will my bike be delivered?
  • Are all bikes available?
  • Which frame size do I need?

Delivery & Shipping

5
  • Orders to Switzerland
  • Tax-free with VAT identification number (VAT ID)
  • Track delivery (Tracking)
  • What does shipping cost?
  • How long does the shipping take?

Order process & payment

7
  • The ordering process explained very simply
  • How do I order a bike that will not be available until a later date?
  • Cancel order
  • How can I pay?
  • My desired payment method is not displayed
  • Bank details for prepayment
  • Advantages of the customer account

My customer account

3
  • I have forgotten my password
  • Advantages of the customer account
  • Delete customer account

Service & Returns

3
  • Returns: How do I return a bicycle or accessories?
  • EU Declarations of Conformity
  • I would like to make a complaint

Administration

3
  • Cancel order
  • Where can I find the frame number?
  • Where is my bill?

availability

  • How do I order a bike that will not be available until a later date?

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